What is the RENTAL PROCESS?
The rental process can be completed via in-person consultation (in-person, phone, email, or Zoom).
You can use the Contact Us tab and include the items you are interested in with your celebration date, time, place, and any other pertinent information. The formal quote will include rental pricing, fees, and deposits.
Upon your acceptance of the quote, an acknowledgment of terms and conditions and a 50% nonrefundable deposit will be required to hold your pieces for the chosen date.
Your order can be adjusted up to seven days before the event.
Final payment is due two weeks before the delivery date.
Delivery is completed at the date/times in the quote.
When should I contact Kirby & Co. Vintage?
As soon as possible! Call us once you set a date and book a venue or unique location!
Your date and event location will be a huge factor in determining the suitable or available rentals.
We are often booked during peak wedding season, April through October, so contacting us is never too early!
What FEES can I expect?
In addition to the rental cost, there are two fees –
Packing, Washing, Restocking Fee (20% of the total rental order) and
Delivery/Pick-Up Fee
The delivery fee, which includes delivery and pickup, depends on the distance traveled.
~within 15 miles of our 45107 location —– $125
~within 16 - 30 miles of our 45107 location —– $175
~within 31- 50 miles of our 45107 location —– $225
Please inquire about venues beyond 50 miles.
What deposits can I expect?
A non-refundable Rental Deposit (50% of the total rental cost) is due upon agreeing to terms to secure your items.
We also require a $250 Security Deposit on the rental items, which is refunded (within five business days) when all the items have been returned and inventoried in satisfactory condition. We will charge this amount on the day of dropping items at the event location.
All fees and security deposits will be included in the rental quote.
May I pick up and return the items?
Some rentals are available for client pickup, but delicate items may require special care and cannot be picked up. We sometimes accommodate pickups by other wedding professionals and vendors; contact us for details.
Remember that you’ll probably need a van, SUV, or enclosed trailer to transport our delicate items safely. Pickup truck transport is not appropriate. Also, you are responsible for all rental items during the rental period, including the transport time.
How far will you travel?
We primarily serve the greater Cincinnati region but will travel to locations outside our area. Please contact us about delivery fees for locations outside this area.
Will you ship items for my event?
No, we do not ship items.
Do I have to wash the dishes?
Our food and beverage serving items are delicate and should not be cleaned in a dishwasher. Prior to returning any china to Kirby & Co Vintage Rentals, please ensure it is rinsed and free of food particles, and then carefully stacked vertically in the provided crates. Failure to do so may result in a cleaning and restocking fee. Glassware and other serving items should be scraped clean and placed back in the original crates they were delivered in. We take great care to hand wash all our items after use to ensure they remain in excellent condition for years to come.
If you're unable to rinse the dishes, you can return them scraped of large food particles, and we will take care of the cleaning for an additional fee.
Plan with your caterer or event coordinator, or you can assemble your crew to manage the cleaning and packing.
Will you set the tables?
Usually, the client, caterer, wedding planner, or family members set the tables, but we love to help! We will provide you with a quote for this additional service.
How are the items packed?
We use crates and plastic bins for our dishes and glassware, protected with plastic wrapping. Flatware is packed in plastic bins. Cake stands, and other large glass dishes come in padded crates. The assorted decor will be packed in marked containers. Repacking directions and a checklist will be provided upon delivery.
How long is the rental period?
We typically rent for 72 hours—from the day before through the day following the event. However, we are flexible about the rental period and can discuss your event's needs.
What if I break something?
This may occur; if so, please inform us as soon as possible, take pictures, and pack up the broken item to be returned to us. We will request the actual market value, with most items costing less than $10 and goblets $20.
Is there a minimum order?
Our minimum delivery order is $100, not including the delivery fee. If you wish to pick up and return, the minimum is $50.
Any other questions??
Discuss our contract with your caterer, wedding planner, and venue coordinator. If you have any questions or worries, we will do everything possible to assist you and discuss any necessary details.
Do you still have questions? Don't hesitate to get in touch’ll be happy to help!